What findable collects
findable connects to your Shopify store via Shopify’s Admin GraphQL API and reads your product catalog (titles, descriptions, tags, attributes, images, alt text, metafields). We compute a score per product and store the score, the reasons it was flagged, and a hash of the scored fields. We do not access customer data, order data, or payment data.
What we send to third parties
When you click Generate rewrite, we send the product’s title, current description, type, tags, and (if available) top-scoring product samples from your catalog to Anthropic so their language model can produce a rewrite. Anthropic’s privacy terms govern that data once it’s on their side; per their public policy, API inputs are not used to train their models. For rewrite processing, we use Anthropic only — no catalog content is sent to OpenAI, Google, or any other LLM vendor. (For what we ourselves keep after the call, see “What we store and where” below.)
Shopify App Store analytics
Shopify sends events from findable’s Shopify App Store listing to our Google Analytics 4 property so we can understand listing discovery and completed installs. These events can include listing views, install-button clicks, App Store ad context, and, after an install, the shop ID, shop name, shop URL, and findable’s public app API key. Depending on a visitor’s settings and consent choices, Google Analytics can also process cookies or similar identifiers, session and interaction data, browser and device information, and approximate location inferred from an IP address. Shopify operates the App Store page and its privacy and consent experience. Google processes the resulting analytics data under its own privacy policy. We use this data to measure acquisition performance; we do not use it to train models, and we do not add a Google Analytics tag inside the embedded findable app.
Analytics retention and your choices
We configure Google Analytics to retain event-level user data for 14 months. Google may retain aggregated reports that no longer identify an individual visitor for longer. Depending on where you live, you may have rights to access, correct, delete, restrict, or object to processing of personal data. Email hello@befindable.app to exercise those rights. Because Shopify operates the App Store page and Google processes the analytics service, some requests may need to be completed by Shopify or Google; we will handle the data we control and help route the remainder.
What we store and where
Per-store: an installed-shop record with your store domain and current plan; one row per scan run; one row per product per scan with the score and reasons; one row per LLM rewrite (your request, the model’s response, whether you applied it). Stored in a SQLite database on our server with continuous encrypted replication for backup. For rewrite processing, we use Anthropic’s API only — no catalog content is sent to OpenAI, Google, or any other LLM vendor. App-listing analytics are handled separately as described above.
Deletion
When you uninstall findable from your store, we receive a Shopify webhook and immediately mark your store as inactive. After 30 days (Shopify’s compliance window), we receive a shop/redact webhook and delete all of your store’s rows. You can also email hello@befindable.app to request immediate deletion.
Contact
Questions, complaints, or data-access requests: hello@befindable.app.